Welcome to Flash Charge! At Flash Charge Mobility Private Limited and its group entities, we place utmost importance on safeguarding your personal and sensitive information. Whether you're visiting our websites, using our mobile applications, or interacting through any of our digital platforms (collectively referred to as “Platforms”), this Privacy Policy outlines how we handle, store, and use the data you share with us.

Consent and Acceptance

By accessing our Platforms, creating a user account, or using any of our services or products, you confirm that you understand and agree to the terms outlined in this Privacy Policy. You also affirm that you are authorized to share the information provided and that no unauthorized disclosure is being made. If you do not agree with any aspect of this policy, we recommend discontinuing your use of our services and Platforms.

Types of Information We Collect

Personal Data:

• Your name
• Contact details (email address and phone number)
• Vehicle-related details (e.g., registration number, model, and current location)
• Real-time location data

Non-Personal Data:

• Data gathered through cookies or similar technologies
• Information from social networking services
• Information shared by trusted third parties

Device Permissions:

• Location access (to suggest nearby charging stations)
• Camera access (for scanning station QR codes)
• Notification access (for promotional and transactional alerts)

Purpose of Data Collection

• Deliver and enhance our products, services, and customer experience
• Personalize content, recommendations, and promotional offers
• Communicate service updates, features, and offers
• Improve our digital infrastructure and security
• Fulfill legal and regulatory duties
• Facilitate participation in surveys, contests, or user engagement campaigns
• Detect and prevent fraudulent activity and perform analytics

Data Sharing and Disclosure

• Service providers, OEMs, and CPO partners that help operate our business
• Payment gateways and financial institutions to process transactions
• Regulatory bodies or law enforcement agencies when required by law

Communication Choices

We may reach out to you through various channels such as email, SMS, phone calls, or push notifications. You have the option to manage your communication preferences through your user settings or by contacting our support team.

Security Commitment

We implement industry-standard protocols and safeguards to protect your information from unauthorized access, misuse, or loss. Despite our rigorous security measures, we acknowledge that no data transmission method is completely risk-free.

Your Rights and Controls

• Viewing or updating your personal data
• Withdrawing consent or restricting processing of your data
• Requesting deletion of your information, subject to legal obligations
• Opting out of non-essential communications

Data Retention Policy

Your data will be stored only for as long as necessary to fulfill service delivery, comply with regulations, or resolve disputes. You may request data deletion at any point by reaching out to us.

Policy Updates

Flash Charge may update this Privacy Policy from time to time. Any changes will be posted on our Platforms with an updated revision date.

Contact Information

For queries, feedback, or to exercise your data rights, you may contact our Grievance Redressal Officer:
Email: info@flashcharge.in
Phone: +91 9037785005